Support
Need a hand with venus? Here is how to reach us and get unstuck quickly.
How to get help
The best way to reach us is by email. We read every message and aim to respond within a couple of business days.
What to include in a request
To help us resolve your issue faster, please include:
- Your venus version (from the in-app About panel).
- Your macOS version (Apple menu → About This Mac).
- Steps to reproduce the problem, and what you expected to happen instead.
- Any error message you saw (a screenshot helps).
Please do not include passwords, private keys, or other secrets in your message — we never need them to help you.
Common topics
- Free trial. Every install unlocks all Pro features free for 7 days — no card, no account. After the trial, venus keeps working as the Free tier. More in the FAQ.
- Licensing. Pro is unlocked by a cryptographically signed license verified on your device. It works offline, with periodic online re-validation. See pricing for tiers.
- Where your data lives. venus is local-first: hosts, settings, snippets, and workspaces stay on your machine, and secrets live in the macOS Keychain or an encrypted vault.
- Platforms. macOS is available today (Apple Silicon & Intel, macOS 12+). Windows and Linux are coming soon; a mobile companion is planned later.
Troubleshooting basics
- Update to the latest version — many issues are already fixed in a newer build.
- Check your license. Open the in-app About → License tab to confirm your trial or Pro status.
- Moved to a new machine? Re-enter your SSH passwords and key passphrases — secrets are kept in the Keychain or vault and are re-entered on a new device for safety.
Still stuck?
Check the FAQ for quick answers, or email info@tensordata.com and we will help.